Beaudesert RoadHollywoodBirmingham, B47 5DPTel: 01564 822642
New Service as of April 2018
Extended Access Hub appointments are now available for patients in the Redditch and Bromsgrove localities - please see our tab on Extended Access and Hub Appointments for more information.
Vaccination Campaigns 2019
We are currently promoting, Pnuemo and Shingles vaccines in conjunction with the Men ACWY and childhood and travel vaccinations. Please contact the surgery if you require further information.
STATEMENT OF INTENT
Practice Plan for Patient Online Services
The Practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 28th March 2016. These dates are subject to necessary NHS GP systems and software being available to the practice. We currently offer Appointment Booking, Repeat Prescription Requests and Allergy information.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We are keen to provide patients with the best possible care. If you have suggestions for improving our service, please discuss this with our Practice Manager. We have an in-house complaints procedure and in the event that you wish to make a complaint please contact the Practice Manager.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.org Write: Millbank Tower, Millbank, London SW1P 4QP.
The practice operates a zero tolerance attitude towards any form of verbal or physical aggression. Patients not adhering to this policy may be removed from the practice list.
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