Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
Beaudesert RoadHollywoodBirmingham, B47 5DPTel: 01564 822642
New Service as of April 2018
Extended Access Hub appointments are now available for patients in the Redditch and Bromsgrove localities - please see our tab on Extended Access and Hub Appointments for more information.
Vaccination Campaigns 2019
We are currently promoting, Pnuemo and Shingles vaccines in conjunction with the Men ACWY and childhood and travel vaccinations. Please contact the surgery if you require further information.
STATEMENT OF INTENT
Practice Plan for Patient Online Services
The Practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 28th March 2016. These dates are subject to necessary NHS GP systems and software being available to the practice. We currently offer Appointment Booking, Repeat Prescription Requests and Allergy information.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We are keen to provide patients with the best possible care. If you have suggestions for improving our service, please discuss this with our Practice Manager. We have an in-house complaints procedure and in the event that you wish to make a complaint please contact the Practice Manager.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.org Write: Millbank Tower, Millbank, London SW1P 4QP.
The practice operates a zero tolerance attitude towards any form of verbal or physical aggression. Patients not adhering to this policy may be removed from the practice list.
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