Urgent appointments
We operate an emergency line between the hours of 08:00 – 08:30 this is for URGENT appointment requests ONLY. This is not for on the day appointments or routine appointments. All calls will be triaged by a Care Navigator and you will be asked to call back if your request is not of an urgent nature.
On the Day Appointments
We have a number of On the Day Appointments which are with the Duty Doctor, all requests for an On the Day Appointment will be triaged by a Care Navigator for further triaging by the On Call Doctor. These appointments are limited and are based on clinical need. Once we have reached capacity you may be advised to call NHS 111.
To request an on the day appointment:
- phone us on 01564 822642 between 08:30am and 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment
- use our appointment request form – they will only be read Monday to Friday between the hours of 9am and 6pm.
- phone us on 01564 822642
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
All consultations are by appointment and are available for morning and evening surgeries. You should book by telephoning, calling at reception or via our online booking facility.
Please note, only one patient may be seen at one appointment. An appointment is for 10 minutes – if you feel you may need longer, please discuss this with the receptionists.
Core appointments for Doctors
Surgery times are as follows:
| Morning Surgery | 9.00am – 12.00am |
| Evening Surgery | 2.30pm – 6:30pm |
Core appointments for Nurses
The practice nurses are available every weekday between 8:00am and 6:00pm. Nurse clinics and all other clinics can be booked in advance as available.
Community Pharmacy Consultation Service
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01564 822642, Monday to Friday from 8:30 am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
These are intended for the housebound, infirm and those who may be too ill to attend the surgery.
It is always preferable for patients to come to the surgery where we have better facilities for examination and treatment.
Requests for home visits should preferably be made before 11:00am for a same day visit. The reception staff will take details and a phone number and a doctor may phone to assess the need for a visit.