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Have Your Say

Practice Operating Plan - May 2022

The practice is still taking part in the ongoing COVID-19 Booster campaigns, these are running alongside our normal services.  We are open for both face to face and telephone consultations and patients have a preference when booking.  All nurse appointments are currently running as normal  We still request however that you only attend the surgery if you have a pre-booked appointment.  

The phone lines are extremely busy especially on a Monday morning, so please try to avoid contacting us first thing on a Monday morning unless you need an urgent or same day appointment. We will continue to triage all calls to make sure you are given an appointment with an appropriate clinician.  This could include our colleagues in the Community Pharmacies or one of our Additional Roles Staff, who include Physicians Associates, Clinical Pharmacists, First Contact Physiotherapists and Social Prescribers. 

The Monday after the Jubilee Bank Holiday saw a total of 605 calls come through to us on that one day alone.  Please bear with us as we try to keep up with demand. Thank you for your patience towards our Reception team who are continuing to work extremely hard to support the clinicians during this very busy period.

COVID-19 Update  - Vaccination Plan - December 2021

In line with the Government’s announcement, the NHS is aiming to offer every eligible person the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout.

 As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.

We are still there for anyone who may need care for an urgent need, but would ask for patience and respect as we support this key national priority over the coming weeks. We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.

 Please don’t forget there are many services available for you, depending on your condition. These include:

  •       Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts, norovirus or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
  •       Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
  •       NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate or arrange for a healthcare professional to call you.
  •       A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

If you are now eligible for your COVID-19 booster please book it as soon as you can. It is vital as many people as possible get boosted as soon as possible. We are currently offering daily appointments to help support the COVID-19 booster campaign. Please call the surgery or log on to EMIS Access to book directly. 

If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, please contact Reception if you require a vaccine. 

Thank you for your patience towards our team who are continuing to work hard to support the vital vaccine booster programme roll out.

Surgery Operating Plan - October 2021

We are extremely busy at this time and we would ask patients to bear with us when contacting the surgery - if it is a non-urgent matter then if possible please email the surgery - we thank you for your co-operation

We need to protect both patients and staff in order that we can continue to practice safely - the Surgery will be open to those patients who have a pre-booked appointment. Patients who do attend the Practice will be expected to wear face masks/coverings and attend alone where possible.

The vast majority of appointment requests must be made by phone, we have reopened the online booking facility for a small number of routine appointment slots with each of the GPs - the Reception team will however be able to book an appointment for you if there are no online appointments available - your call will be triaged by a member of the reception team, you will be offered the option of an appointment in person with the Doctor or the option to have a telephone consultation. 

With the help of NHS Digital we are utilising Video Consultations and Chain SMS - this enables remote consultations - we may on occasion request that you send emails with attachments - if you are requested to do this please send the minimum amount of patient identifiable data as possible - we cannot guarantee the security of your email whilst in transit.  Once received the information will be stored safely in your medical records and deleted from the email inbox.  

Repeat prescriptions and other correspondence can be posted in the post box outside the building.  However we prefer requests by email : 

hollywood.adminteam@nhs.net

All paperwork will be posted to you unless you have been requested to attend in person and all prescriptions will be sent to Hollywood Pharmacy for collection

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It is normal during these uncertain and unusual times to feel anxious or feel low. You can go to Every Mind Matters (www.nhs.uk/oneyou/every-mind-matters) and GOV.UK for advice and tailored, practical steps that you can take to support your wellbeing. If you are still struggling to cope we would urge you to speak to a GP

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 ANYONE WITH A FEVER OR PERSISTENT COUGH MUST SELF-ISOLATE  - DO NOT VISIT THE SURGERY - If someone has serious symptoms they cannot manage at home they should use NHS 111 online

(people should only call NHS 111 if they cannot get online)

Full advice regarding coronovirus is available from:

https://www.nhs.uk/conditions/coronavirus-covid-19/



Hollywood Medical Practice

WebsiteThe doctors and staff at the Hollywood Medical Practice in Birmingham are pleased to offer the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

We are a well-established, fully computerised Health Centre. Our aim is to deliver a range of services to our patients.

We are involved in GP training and may have a GP Registrar working with us for up to 12 months. The Registrar is a fully qualified doctor who has chosen to become a General Practitioner and is gaining experience after completing hospital training.

disabilityWheelchair Access

We have disabled facilities including a ramp at the front entrance for easy wheelchair access and a disabled toilet.

 

(Site updated 08/06/2022)

Contact Details

Hollywood Medical Practice

Contact Telephone

01564 822642
111
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