This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

New Service as of April 2018

Extended Access Hub appointments are now available for patients in the Redditch and Bromsgrove localities - please see our tab on Extended Access and Hub Appointments for more information.

Vaccination Campaigns 2019

We are currently promoting, Pnuemo and Shingles vaccines in conjunction with the Men ACWY and childhood and travel vaccinations.  Please contact the surgery if you require further information.

STATEMENT OF INTENT

Practice Plan for Patient Online Services

The Practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 28th March 2016.  These dates are subject to necessary NHS GP systems and software being available to the practice.  We currently offer Appointment Booking, Repeat Prescription Requests and Allergy information.

 

 

Comments & Complaints

pad_and_penWe are keen to provide patients with the best possible care. If you have suggestions for improving our service, please discuss this with our Practice Manager. We have an in-house complaints procedure and in the event that you wish to make a complaint please contact the Practice Manager.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website