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Noticeboard

New Service as of April 2018

Extended Access Hub appointments are now available for patients in the Redditch and Bromsgrove localities - please see our tab on Extended Access and Hub Appointments for more information.

Vaccination Campaigns 2019

We are currently promoting, Pnuemo and Shingles vaccines in conjunction with the Men ACWY and childhood and travel vaccinations.  Please contact the surgery if you require further information.

STATEMENT OF INTENT

Practice Plan for Patient Online Services

The Practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 28th March 2016.  These dates are subject to necessary NHS GP systems and software being available to the practice.  We currently offer Appointment Booking, Repeat Prescription Requests and Allergy information.

 

 

Zero Tolerance

Our staff are here to care for others, it is important for our staff and the public to be treated with respect.  

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful manner.  Any threatening, abusive or violent behaviour against any of our staff or patients will be taken very seriously.

If a patient is violent or abusive, they will be asked to stop.  If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

In line with NHS policy, we operate a Zero Tolerance procedure, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Verbal abuse of staff will result in a warning letter from the Practice Manager. Any future incidents of abuse may result in removal from the practice patient list.  There will be no appeal process.

Any incident of threatening, abusive or violent behaviour may be reported to the local police service as part of the NHS Zero Tolerance Campaign.



 
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